Browns is this very comfortable cafe/restaurant in GRA I stumbled upon in January when my friends and I were looking for a place to hangout. Ooh I loved it, they had this section with comfortable sofas, nice paintings and throw pillows, you and your friends can sit in there all afternoon stuffing your face with food, gossiping or doing some work. The ambiance was very good though because of my "diet" I didn't have anything to eat. My friends enjoyed their food. I noticed that there was a waiter waiting on us through out our stay, which I really liked.
A month later I was back there for my sister's surprise birthday party, we sat in that same nice room with the same efficient waiter waiting on us. We ordered our food and it came on time, we were treated with respect even though at some point I realised the waiter was addressing us as "Aunty". The manger came in to give us yummy chocolate cakes on the house. It was a good one. The service was fabulous.
The next time my sister visited there for another birthday party, the service was very good but the food tasted stale. I wondered why???
The answer jumped at me, one night when my friend and I drove to browns and arrived at their gate at 8:10pm only to be bounced by a security officer. "Why?" We asked, confused. Politely he explained that Browns was NOT closed, in fact they open till 10pm, but for security reasons we couldn't get in after 8pm. Looking in their parking lot there were only about 2 cars in there. Now why wouldn't their food taste stale? its a great place that newly opened not very well known yet therefore they don't get that much customers. So why can't they be a tiny bit more flexible?
I liked their customer service and I have to say that their apple pie and ice cream was heaven!!. Though I can understand their plight on the on-going security issues In Nigeria, but there must be a way to deal with it without losing customers or serving stale food..