Yesterday afternoon i managed to blackmail my sister into taking me out for lunch, she agreed. we went to spurs at the ikeja mall. my friend told me about his experience at the place and promised to treat me to lunch there, unfortunately my sister beat him to it.
Meanwhile on one of my trips to London, my Lil cousin wouldn't let me rest until i finally took her to dinner at Spur, i loved it so much, i remember going back there several times after then, their steak and garlic bread were just too amazing. lovely!
So when i heard Spur opened in Lagos i was excited but then skeptical hoping that it wouldn't be another case of Nandos in Lagos.
Anyway my sister and i got to Spur this very day and were welcomed by two very eager and enthusiastic smiley faced waiters who led us to our table. The waiter brought us the menu, my sister and i studied it carefully and asked the waiter for help when we were stuck, he wasn't really that helpful at explaining what the meal was but his eagerness to please us didn't give us the chance to get frustrated. All we did was send him to the kitchen to ask about the menu when we saw that he was trying a bit too hard. He came back with the right answers and we placed our orders!
The restaurant felt a bit hot but before we could complain we were told by one of the waiters that an engineer was working on their air conditioning unit. He assured us that it wouldn't take more than a minute. Soon after, the restaurant started feeling and looking a bit smokey by this time a white lady who we presumed to be the manager came to meet us and explained to us that the engineers were working on their air conditioning unit but it was taking longer than usual. she assured us again that it wouldn't take much longer.
We were very dazzled by this customer service, it was just amazing,
though it looked like the place was about to get burnt, we still sat there smiling and waiting for our foodTwo minutes later, a man with a South African accent came to us and introduced himself as the kitchen manager(i think) he explained to us that the power was out so our food hadn't been fully made but the food preparation would commence in three minutes when the power was scheduled to come back on.
We weren't still mad(amazingly), we smiled and thanked him. By this time my sister suggested we go and wait outside because of my nephew (who is only 6months) at least until the power came back on. On our way outside we told one of the waiters to call on us when everything was sorted. To our surprise about four minutes later, we were called in by a waiter and we went back straight to our former table as soon as we sat down, the manager came back to apologise to us( by this time we had received so many apologies we were practically swimming in them). Ten minutes later, the food was out. WOW!!!!!!!!
We were super impressed, so so so impressed. Now, this is what i call GOOD customer service! i almost wanted to give all the people who worked there a hug. it was fantastic service. The food was lovely, i enjoyed every bit of it and every single minute we were there was pleasant. My sister gave the waiter a good tip, he was very thankful.
Our experience here was so lovely, i almost forgot i was in Lagos!