Saturday, September 1, 2012

Slapped by bad service even overseas…




Looking at my laptop today I saw this piece that I wrote when I went on holiday…. Remembering how angry I was when I wrote this post made me laugh out loud in my room. Please read on and share your experience(s) if you have had one like mine especially outside Nigeria…

Customer service doesn’t only go wrong in Nigeria, even the very United Kingdom where I learnt all about wonderful customer services has slapped me with very bad experiences which brings me to this point that sometimes an individual’s personality or attitude might/can affect the type of service they render. I wish I could proof that effective customer service training can correct a person’s bad attitude but i can't because i dont believe it can (some people have very bad attitudes that only God can correct).

Yesterday I went to TKMAXX and the lady who attended to my sister was being stylishly rude, she was doing up to three different things at a time and was also trying to attend to us, probably in a hurry to go home (making it four different things she was doing at a time). She was rolling her eyes in that sort of manner that we could not really accuse her of eyeing us because we weren’t really sure what exactly she was doing, whether she was rolling her eyes in a rude manner or had an eye problem. Her body language read “rude”. Her attitude didn’t make any sense to us because we saw no reason for that behavior (except that it was probably almost time for her to close for the day). We remained as polite as we could be and ignored her and her very bad attitude.

She continued with her bad attitude and handed us our shopping bags without even looking up or saying anything, the next word she uttered was “Next”. I shook my head; I didn’t even know what to say. I felt really bad, I had to take a picture of her face in my mind and made a mental note not to ever go to whatever till she is serving at in the future. I wouldn’t like to ever come in contact with her again.

It’s one thing to train somebody and it’s another thing for that person to really accept the training and voluntarily decide to better his/her life by using the knowledge wisely. On the other hand, some people are just plain stiff; they have terrible attitudes and don’t want to make efforts to be better people. Or do they not know they have bad attitudes? Ok now I am so upset, I am getting confused. No matter what country people live in, their personality, character and attitude are just what it is!

Bad attitude is no respecter of customer service.

So, customer service can go wrong in Nigeria and abroad. Have you had a bad customer service experience abroad?

3 comments:

  1. I absolutely agree that a person's personality might affect the type of service they render... However because of the intense training and professionalism abroad we rarely come across poor customer services, whatever they've learned supercedes their personality i guess..(except in this case ofcourse, extreme cases as you call it) whereas in Nigeria, 1stly,90% of us are rude by nature 2ndly we dont have a clue what customer service is or why its important.. PS: This lady might just be having a bad day, No training will make you hide it when you're having a bad day, only your personality can.

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