Saturday, November 10, 2012
My Experience At A Bank: Can I Just Get A Welcoming Smile, woman?
I’d like to apologise to women first before I continue writing. I have nothing against women, my mum is a wonderful woman, and I have amazing sisters, friends, cousins, aunties, etc. Oh by the way I am a woman :) phwee Ok here I go:
When it comes to working environment, women are not my favourite people. There is this aggression that some of us posess that make me wonder how others cope with us at home.
I made a phone call today to a bank branch manager, she answered nicely until I told her it had to do with a service her bank provided then her voice changed (not in a nice way). I walked into her office and she looked at me with a “not welcoming” look. Though I was very well dressed and knew that my Ferragamo perfume could make anyone try to get my number or follow me home, but not this woman, it didn't make her even fake a smile, I was surprised she offered me a seat.
She took me to another lady who she said would sort me out. I don't know who was worse, whether it was the bank’s branch manager or the customer service woman. No eye contact, no smile, nothing. She was just there pretending to be attending to me when in fact she was doing something else (I saw her holding a receipt with somebody else's name). She stood up several times without even saying “excuse me” or, “I will be with you shortly”, little words make a difference sometimes especially if you are a customer service representative. Her note pad fell beside me (by the way not my fault at all) I picked it up for her and this lady couldn't even open her mouth to say thank you. At that time I could already sense her aggression and I knew for sure that my ferragammo perfume would not make her nicer if anything it would make her get more aggressive. So, I decided not to expect much from her in order not to get further disappointed, like always I made a very good decision.
She put a book infront of me to sign, and said " here, your name, signature and date, where is your ID?" What kind of a human being is this? I laughed in my head. lol!
No manners whatsoever! I couldn't blame her she obviously didn’t have that much of a person to look up to. She dropped my ID back on the table, thank God I saw it when she did, would have lost it there and I would trust her to give me great attitude if I returned to ask her for it.
She finally sorted me out. I can't remember if she accepted my thanks or not. I didn't really care. I only felt sorry for their bank and her future as a customer service manager.
Have you ever had an experience like mine with women? or are women overly percieved as aggressive at work? what are you thoughts on this?
Do you have a customer service experience or a review you would like to share? If so, Contact me by sending a message to firstname.lastname@example.org