Your eyes and ears... Bringing you The Good, The Bad and The Ugly on Customer Service In Nigeria!
Wednesday, October 24, 2012
Pastry Land....Basic small chops..The best around
Pastry Land is sometimes the reason why I make an attempt to go for an event. A motivating factor that helps me get ready and go out to party.
It's a one man business that provides finger foods what we Nigerians call "small chops". The founder of this company surely and most definitely knows what customer service is all about. When people tell me about their party plans my number one choice for small chops provider is always Pastry Land.
These small chops taste so good it's absolutely amazing. I like the owner, Mr Taiwo, no matter where he spots me he comes to say hello with a lovely plate of small chops, and it doesn't have to be my party. He is always very respectful yet professional. Whenever you make a complaint, he quickly makes amends even if it means making a new puff puff mixture (Nigerian snack similar to doughnut).
His attitude towards his work and enthusiasm for delivering wonderful service to us makes him number 1 option amongst us his loyal customers. Many of us, his customers were gotten through referral.
He doesn't make over the top or fancy small chops like money bags etc but the basic ones he makes are always fantastic and the taste? Always consistent!
I am not sure which my best is, whether it's his signature fluffy puff puff or his succulent and absolutely tasty and juicy prawn in batter. Actually, these two are my best on his menu. The best option is to get him to fry the small chops at the venue (that way it would hit your table fresh and hot).
There is nothing as wonderful as seeing his waiters carrying a tray filled with plates of freshly made deliciously hot Puff Puff, Mosa, Samosa, Spring Rolls and Prawns in Batter, wonderful I tell you. Savouring every single bite, I mumble “bless!” under my breathe.
Mr Taiwo's attitude towards his customers is just as sweet as his small chops, always smiling and ready to dance to your tune. His waiters are also very well trained and well mannered, I like the way they listen to simple instructions and don't frown at corrections but with an apologetic smile they accept whatever they are being reprimanded for.
I have come across some rubber like small chops, over chewy and teeth wrecking ones made by other small chops “specialists” but I have never tasted small chops as good as Pastryland's....never met a small chops maker as humble and as customer oriented as Mr Taiwo.
Scrumptious!!!
You can reach Pastryland on 08033077024, 08023977445
Do you have a customer service experience or a review you would like to share? If so, Contact me by sending a message to spynaija@gmail.com
Monday, October 8, 2012
Bangkok...Love at first taste
The very first time I set foot in Bangkok, I fell deep in love. Our case was that of love at first taste. I am talking about the best Thai restaurant in Lagos.
On my way there my friend sang it in my ears several times that though the food at Bangkok was wonderful; the decor was not fancy at all compared to other places I loved to visit. I didn't really mind but she insisted that she wanted me to be prepared and not disappointed when we got there.
We got to Bangkok and I immediately saw what my friend was trying to prepare me for. The decor was not at all fancy and the ambiance wasn't anything close to marvellous or amazing.
We were welcomed by a waitress who was dressed in full Thai traditional attire down to the slippers she wore, she also had a strong Thai accent as if she came straight from her country just to receive us. That was nice.
We were directed to our seats and given the menu. My friend, who was extremely familiar with their Thai icetea, suggested that I tried it. It was the best decision. It was lovely, cold and very refreshing. I had two more glasses before we left for home.
The restaurant was not packed. In fact the other people who were there left just before we placed our order for drinks. This left only us in the place till we left.
Our starters didn't take long before they came rolling in. Piping hot they were placed on the table. Every bite of the spring roll was magical, one of the best I have ever had. They quickly disappeared from the plate and we couldn’t help but order for some more. Several days after eating those spring rolls I still dreamt about them constantly.
Our main course was amazing too, deliciously great. It was just fantastic.
The surprising thing about this place is that; their food is actually very affordable. With generous portions, amazing freshness and deliciousness, you would think that the meals would cost an arm and a leg.
I don't know how I never heard about this place (apparently its been there for a long time). Most of the people I tried to tell about the place knew the place already. I am very thankful I found it too!
We were served complimentary pineapple slices for desert but we had no space left in our stomach for them.
The waiters were very very good. The food came out very fast. It was a marvellous experience. I found myself there again a couple of days later! The food? It was still as amazing and the price very affordable.
Where have you been all my life Bangkok? Muahhh I love you!
I recommend their Pad Thai (stir fried noodles Thai style with sauce), Fried rice with jungle seafood, Thai chicken jungle curry. Their chicken spring roll is a must! Honestly my mouth waters as I type this. I would definitely be planning another trip to Bangkok in a couple of days.
N6000 -N10000 for two people plus soft drinks if you are on a budget.
Bangkok is a Thai restaurant situated at Muri Okunola Street, Victoria Island. Lagos, Nigeria
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