Pastry Land....Basic small chops..The best around

Pastry Land is sometimes the reason why I make an attempt to go for an event. A motivating factor that helps me get ready and go out to party.
It's a one man business that provides finger foods what we Nigerians call "small chops". The founder of this company surely and most definitely knows what customer service is all about. When people tell me about their party plans my number one choice for small chops provider is always Pastry Land.

These small chops taste so good it's absolutely amazing. I like the owner, Mr Taiwo, no matter where he spots me he comes to say hello with a lovely plate of small chops, and it doesn't have to be my party. He is always very respectful yet professional. Whenever you make a complaint, he quickly makes amends even if it means making a new puff puff mixture (Nigerian snack similar to doughnut).

His attitude towards his work and enthusiasm for delivering wonderful service to us makes him number 1 option amongst us his loyal customers. Many of us, his customers were gotten through referral.
He doesn't make over the top or fancy small chops like money bags etc but the basic ones he makes are always fantastic and the taste? Always consistent!

I am not sure which my best is, whether it's his signature fluffy puff puff or his succulent and absolutely tasty and juicy prawn in batter. Actually, these two are my best on his menu. The best option is to get him to fry the small chops at the venue (that way it would hit your table fresh and hot).

There is nothing as wonderful as seeing his waiters carrying a tray filled with plates of freshly made deliciously hot Puff Puff, Mosa, Samosa, Spring Rolls and Prawns in Batter, wonderful I tell you. Savouring every single bite, I mumble “bless!” under my breathe.

Mr Taiwo's attitude towards his customers is just as sweet as his small chops, always smiling and ready to dance to your tune. His waiters are also very well trained and well mannered, I like the way they listen to simple instructions and don't frown at corrections but with an apologetic smile they accept whatever they are being reprimanded for.

I have come across some rubber like small chops, over chewy and teeth wrecking ones made by other small chops “specialists” but I have never tasted small chops as good as Pastryland's....never met a small chops maker as humble and as customer oriented as Mr Taiwo.

Scrumptious!!!

You can reach Pastryland on 08033077024, 08023977445

Do you have a customer service experience or a review you would like to share? If so, Contact me by sending a message to spynaija@gmail.com

Bungalow….Waiter goes "Boss" crazy

On a very rainy day just as my friend and I were getting ready to leave church, I got a message from my dearest saying “ hungry? we should do lunch”. I was over the moon considering that I had left the house early in the morning with no food in my stomach and the service at church was running much longer than I had thought, I was very excited to reply “yayyyyy”.

Contemplating on where to go for a nice lunch, my dearest suggested we went to Bungalow. At first I wasn’t really sure just because I hadn’t eaten there in 3 or 4 years. I didn’t know what the place would be like now in 2012. But I remained hopeful.

We got inside the restaurant and thanks to my very sensitive nose, the first thing I smelt was raw sea food. Well, I am not sure if they had just recieved a delivery or hunger playing games on me and my nose, whatever it was that I smelt, I didn’t like and that just made me more anxious about the food I was going to eat for both lunch and dinner.

We were welcomed by a waiter who took us to a seat that I instantly complained about. It was right in front of the air-conditioning unit. The waiter was very smart (he read my lips), he turned the AC off and I relaxed a little bit.

He brought the menu but I wasn’t quite sure of what I wanted to eat. Two different pastas on the menu caught my attention and I decided to ask the waiter what the difference was.

He answered vaguely “the ingredients” I thought “right, thanks for not helping”.

I placed my order. A few seconds later I took the menu again and turned to the last page. What I saw excited me and I changed my order from pasta to prawn teppanyaki and chicken teriyaki(delicious picture above). That was the best decision ever!

Our drinks and starters rolled in very fast. We had succulent chicken wings, calamari and delicious spring rolls accompanied with some in-house sauce , finger licking, they were lovely. As we were finishing our starters, our main meal came. Our food looked beautiful. We dug in, and it tasted as beautiful as it looked(the picture above).

Everything was right, nothing was wrong. The portions were very generous, I was overjoyed. Happily, I munched away. The food was fantastic. I asked the waiter to pack both our leftovers. As I sat there I was already dreaming of eating both leftovers for dinner.

The waiter was ok but he kept addressing my dearest as “Boss”. I wasn’t sure what I thought about that.

Why couldn’t he just say “Sir”? is “Boss” professional?

Anyway the whole service was nice. It would have been nicer if the waiter was able to make an effort to suggest something for me to eat when I needed his help.

Also the way he kept saying “ yes boss” “ok boss” “how is your food boss?” irritated me

I am not really a fan of over familiar waiters. It is nice to address customers as “Sir” or “Ma” and if they are real royalties “Your Royal Highness”, the president? “Your Excellency” but keep the "Boss" tittle for your “boss”

Apart from the waiter going “Boss” crazy, we had a lovely meal and time at Bungalow, just like old times.