Your eyes and ears... Bringing you The Good, The Bad and The Ugly on Customer Service In Nigeria!
Showing posts with label restaurant in lagos. Show all posts
Showing posts with label restaurant in lagos. Show all posts
Monday, October 8, 2012
Bangkok...Love at first taste
The very first time I set foot in Bangkok, I fell deep in love. Our case was that of love at first taste. I am talking about the best Thai restaurant in Lagos.
On my way there my friend sang it in my ears several times that though the food at Bangkok was wonderful; the decor was not fancy at all compared to other places I loved to visit. I didn't really mind but she insisted that she wanted me to be prepared and not disappointed when we got there.
We got to Bangkok and I immediately saw what my friend was trying to prepare me for. The decor was not at all fancy and the ambiance wasn't anything close to marvellous or amazing.
We were welcomed by a waitress who was dressed in full Thai traditional attire down to the slippers she wore, she also had a strong Thai accent as if she came straight from her country just to receive us. That was nice.
We were directed to our seats and given the menu. My friend, who was extremely familiar with their Thai icetea, suggested that I tried it. It was the best decision. It was lovely, cold and very refreshing. I had two more glasses before we left for home.
The restaurant was not packed. In fact the other people who were there left just before we placed our order for drinks. This left only us in the place till we left.
Our starters didn't take long before they came rolling in. Piping hot they were placed on the table. Every bite of the spring roll was magical, one of the best I have ever had. They quickly disappeared from the plate and we couldn’t help but order for some more. Several days after eating those spring rolls I still dreamt about them constantly.
Our main course was amazing too, deliciously great. It was just fantastic.
The surprising thing about this place is that; their food is actually very affordable. With generous portions, amazing freshness and deliciousness, you would think that the meals would cost an arm and a leg.
I don't know how I never heard about this place (apparently its been there for a long time). Most of the people I tried to tell about the place knew the place already. I am very thankful I found it too!
We were served complimentary pineapple slices for desert but we had no space left in our stomach for them.
The waiters were very very good. The food came out very fast. It was a marvellous experience. I found myself there again a couple of days later! The food? It was still as amazing and the price very affordable.
Where have you been all my life Bangkok? Muahhh I love you!
I recommend their Pad Thai (stir fried noodles Thai style with sauce), Fried rice with jungle seafood, Thai chicken jungle curry. Their chicken spring roll is a must! Honestly my mouth waters as I type this. I would definitely be planning another trip to Bangkok in a couple of days.
N6000 -N10000 for two people plus soft drinks if you are on a budget.
Bangkok is a Thai restaurant situated at Muri Okunola Street, Victoria Island. Lagos, Nigeria
Saturday, April 21, 2012
Spur Lagos spun me around. WOW!
Yesterday afternoon i managed to blackmail my sister into taking me out for lunch, she agreed. we went to spurs at the ikeja mall. my friend told me about his experience at the place and promised to treat me to lunch there, unfortunately my sister beat him to it.
Meanwhile on one of my trips to London, my Lil cousin wouldn't let me rest until i finally took her to dinner at Spur, i loved it so much, i remember going back there several times after then, their steak and garlic bread were just too amazing. lovely!
So when i heard Spur opened in Lagos i was excited but then skeptical hoping that it wouldn't be another case of Nandos in Lagos.
Anyway my sister and i got to Spur this very day and were welcomed by two very eager and enthusiastic smiley faced waiters who led us to our table. The waiter brought us the menu, my sister and i studied it carefully and asked the waiter for help when we were stuck, he wasn't really that helpful at explaining what the meal was but his eagerness to please us didn't give us the chance to get frustrated. All we did was send him to the kitchen to ask about the menu when we saw that he was trying a bit too hard. He came back with the right answers and we placed our orders!
The restaurant felt a bit hot but before we could complain we were told by one of the waiters that an engineer was working on their air conditioning unit. He assured us that it wouldn't take more than a minute. Soon after, the restaurant started feeling and looking a bit smokey by this time a white lady who we presumed to be the manager came to meet us and explained to us that the engineers were working on their air conditioning unit but it was taking longer than usual. she assured us again that it wouldn't take much longer.
We were very dazzled by this customer service, it was just amazing,
though it looked like the place was about to get burnt, we still sat there smiling and waiting for our foodTwo minutes later, a man with a South African accent came to us and introduced himself as the kitchen manager(i think) he explained to us that the power was out so our food hadn't been fully made but the food preparation would commence in three minutes when the power was scheduled to come back on.
We weren't still mad(amazingly), we smiled and thanked him. By this time my sister suggested we go and wait outside because of my nephew (who is only 6months) at least until the power came back on. On our way outside we told one of the waiters to call on us when everything was sorted. To our surprise about four minutes later, we were called in by a waiter and we went back straight to our former table as soon as we sat down, the manager came back to apologise to us( by this time we had received so many apologies we were practically swimming in them). Ten minutes later, the food was out. WOW!!!!!!!!
We were super impressed, so so so impressed. Now, this is what i call GOOD customer service! i almost wanted to give all the people who worked there a hug. it was fantastic service. The food was lovely, i enjoyed every bit of it and every single minute we were there was pleasant. My sister gave the waiter a good tip, he was very thankful.
Our experience here was so lovely, i almost forgot i was in Lagos!
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